Raising a grievance

If something has gone wrong — work not as agreed, a delay, a privacy concern, or anything you think crosses one of the lines on our ethics page — this is how to raise it.

How to raise it

1. Message +91 99784 42131 on WhatsApp, or call during working hours, and say it is a complaint so it is treated as one
2. Tell us what was agreed and what happened. Attach whatever helps
3. You will get an acknowledgement the same working day
4. You will get a substantive response within seven working days, or sooner

What happens then

• A person reads it — there is no ticket queue and no automated reply
• If we were wrong, we say so and fix it. We do not make you argue for it
• If we disagree, we explain why in writing rather than going quiet
• If money is owed, see the refunds page

Data protection concerns

If your complaint is about how we handled your information — research material, contact details, anything you sent us — say so and it is treated as a data protection matter under the Digital Personal Data Protection Act, 2023. That includes requests to see, correct or delete what we hold.

If you are not satisfied

Ask for the matter to be escalated and it will be reviewed by someone who was not involved in the original work. If you remain unsatisfied, you retain every right you have under Indian consumer and data protection law; nothing here limits them.

Contact

WhatsApp	+91 99784 42131 — fastest, and open on Sunday
Call	+91 99784 42131 — Monday to Saturday, 10:00–18:30 IST
In person	University Area, Navrangpura, Ahmedabad 380009. Message before coming so someone is there

Note: a named grievance officer and their direct contact should be added here before you promote the site. Ask us to insert it when you have decided who it is.